Frequently Asked Questions — Quick Answers
Auto Parts FAQ — Your Questions, Answered
From order tracking to shipping times, returns, warranty, fitment and wholesale accounts — this car parts faq answers the questions we hear most, in one place. Still stuck? Our team replies within 24 hours.
6
Topics
16
Answers
24h
Reply
30
Day returns
Orders
Track by order number + email
Shipping
5-12 standard · 3-6 express
Returns
30-day window
Warranty
Defects covered
Carriers
DHL · FedEx · UPS · EMS · TNT
Warehouse
Dongguan, Guangdong, China
Orders & Tracking
How do I track my order?
Enter your order number and the email used at checkout on the track your order page. You will see the order status and, once shipped, the tracking number to follow package tracking at the carrier.
When will my tracking number be issued?
A tracking number is issued as soon as your shipment is dispatched — usually within 24 hours of dispatch for express orders. You will also receive it by email.
Which carriers do you ship with?
We ship with DHL, FedEx, UPS, EMS and TNT. Your order confirmation shows the carrier and tracking number for your specific shipment.
Shipping & Delivery
How long does auto parts shipping take?
Standard auto parts shipping takes 5-12 business days worldwide, and express car parts shipping takes 3-6 business days. In-stock orders dispatch within 24 hours.
When is shipping free?
Free shipping auto parts applies automatically to qualifying orders over $1099, excluding freight items and some oversized parts. No code is needed — the discount appears at checkout.
Do you ship internationally?
Yes — international auto parts shipping is available worldwide via DHL, FedEx, UPS, EMS and TNT, fully tracked. Duties and taxes follow your country's rules and are shown at checkout where we collect them.
What if my order arrives in more than one box?
Large orders can split across warehouses or carriers. Each box has its own tracking number, and the delivery estimate on your order shows the latest arrival date.
Returns & Exchanges
How long do I have to return a part?
You have 30 days from the delivery date under our car parts return policy. Parts should be unused and uninstalled, and the order number makes the process instant.
How do I return auto parts?
Email your order number and the reason to our support team. We confirm eligibility and the return address, you ship the part back, and the refund or exchange is processed once it arrives.
When will I get my refund?
The auto parts refund is issued to your original payment method once the returned part is checked back into our warehouse — usually within a few working days after that.
Can I exchange a part instead of returning it?
Yes — the auto parts exchange policy lets you swap a wrong or unwanted part for the correct one without placing a new order first. The replacement is tracked like any order.
Do I need a receipt to return a part?
No — your order number is all we need. Email it with the reason and we trace the order in our system; a paper receipt is not required for the auto parts return process.
Warranty
What does the auto parts warranty cover?
The auto parts warranty covers defects in materials and workmanship on every part we ship. Wear items, misuse and modification are not covered — the full list is on the card in your box.
How long is the warranty period?
The warranty period varies by category and is stated on the product page and on the car parts warranty card in your box. It starts the day your parcel is delivered.
How do I file a warranty claim?
Email photos of the part and packaging plus your order number to our support team. We verify the coverage and a replacement ships — replies within 24 hours.
Fitment, VIN & Payment
How do I check if a part fits my car?
Use the auto parts vin lookup on the product page or send your VIN and the old part number to support. We verify auto parts compatibility before you order.
Can I pay in installments?
Eligible carts can use auto parts financing at checkout. Apply an auto parts promo code or request an auto parts price match before paying.
What payment methods do you accept?
We accept major credit cards, PayPal and bank transfer for verified buyers. Auto parts payment is secured at every step of checkout.
Wholesale & B2B
Can I order in bulk for my workshop?
Yes — wholesale accounts get volume discounts from 5% to 30%, Net 30 terms and a dedicated account manager. Apply through the B2B pricing page and we will set up your account.
Do you offer OEM manufacturing?
Yes — OEM / ODM manufacturing covers build-to-print, custom engineering and private label programs. See the OEM manufacturing page for capabilities and the request process.
Do you have fleet programs?
Yes — fleet programs include maintenance plans, bulk pricing and priority support for fleets of any size. Contact us and we will design a plan around your fleet.
Still Need Help?
What are your support hours?
Our team is available Monday to Saturday, 09:00-18:00 (GMT+8), and every message gets a reply within 24 hours. Email or WhatsApp us any time — we answer in English, Spanish, Portuguese, French and Arabic.
We reply within 24 hours
Email [email protected] or message us on WhatsApp at +86 135 0902 5030. This auto parts faq covers the most common questions; our customer service team is based in Dongguan, Guangdong, China and answers in English, Spanish, Portuguese, French and Arabic.