Help Center — Find Answers in Seconds
How Can We Help You Today?
This is your central auto parts help center and auto parts support desk. Search for a topic, jump to a category below, or contact our team — every question gets a reply within 24 hours.
Support email
+86 135 0902 5030
Hours
Mon-Sat, 09:00-18:00 (GMT+8)
Languages
English, Spanish, Portuguese, French, Arabic
How to return auto parts in four steps:
Returns, Refunds & Exchanges
Our car parts return policy gives you 30 days from delivery to send a part back, no matter which car parts return you need — wrong item, changed your mind, or a fitment issue.
Start the process by emailing your order number and the reason for the return. An auto parts refund is issued to the original payment method once the part is back at our warehouse, and an auto parts exchange policy lets you swap for the correct part without placing a new order first.
If you have not received your shipment yet, check the track your order page for live status and tracking details before requesting a return.
Email support
Send your order number and the reason to [email protected] within 30 days of delivery.
Get approval
We confirm eligibility and share the return address plus any instructions for the parcel.
Ship it back
Return the part in original packaging. Keep the tracking number for your own records.
Receive refund or exchange
An auto parts refund or replacement is processed after inspection at our warehouse.
Shipping & Delivery
We ship worldwide from our Dongguan warehouse. Most in-stock items are dispatched within 24 hours, and every parcel travels under a tracked carrier.
Choose auto parts same day delivery on eligible domestic orders, or standard auto parts shipping and car parts shipping for global delivery. Free shipping auto parts applies to qualifying carts, and the exact auto parts delivery time is shown at checkout before you pay.
| Option | Coverage | Estimate | Tracking |
|---|---|---|---|
| Auto parts same day delivery | Selected domestic cities | Same day | Yes |
| Auto parts shipping (standard) | Global | 5-12 business days | Yes |
| Car parts shipping (express) | Global | 3-6 business days | Yes |
| Free shipping auto parts | Orders over threshold | Standard | Yes |
Carriers include DHL, FedEx, UPS, EMS and TNT. International auto parts express shipping may incur customs and import fees, which are shown at checkout. Follow live shipment status on the track your order page.
Warranty & Guarantee
Every part we ship is backed by a real car parts warranty against defects in materials and workmanship. Our auto parts warranty goes beyond what car parts warranty law in your region requires.
To file an auto parts warranty claim, send your order number, photos of the part and a short description to our support team. The auto parts limited warranty that came with your order explains the exact coverage period by category.
What is covered
Defects in materials and workmanship under the auto parts limited warranty. Wear items are excluded as stated on your warranty card.
How long
Varies by category — check the car parts warranty card included in your box for the exact period.
File a claim
Email photos plus your order number to start an auto parts warranty claim. Replies arrive within 24 hours.
Safety & recalls
Follow official auto parts recall notices and auto parts recalls from vehicle and component makers. We alert you if any purchased part is affected.
Installation Guides
Not sure how to install auto parts? Start with the free auto parts installation guide included in the product page of every part you buy.
Each guide shows how to replace auto parts safely, lists the tools you need, and points out torque settings and recheck intervals for the most common components. Every guide follows the same simple pattern, so once you know the basics you can tackle most jobs with confidence.
For component-specific walkthroughs, browse the auto parts guides section on our site.
A safe install in five steps:
Confirm fitment
Verify the part matches your vehicle before you begin (see Fitment & VIN below).
Prep the vehicle
Park on level ground, disconnect the battery where needed and gather the listed tools.
Remove the old part
Follow the removal steps in your guide and keep fasteners organized.
Install the new part
Fit the replacement, torque to spec and reconnect everything in reverse order.
Test and recheck
Run the vehicle, then re-torque after the first heat cycle as the guide advises.
Fitment & VIN Lookup
Before you buy, use the auto parts vin lookup on every product page to confirm compatibility. The auto parts fitment checker matches your year, make and model against our fitment database.
Auto parts compatibility is verified three ways: your vehicle VIN, the OEM part number, and the interchange list on the product page. If you still ask "will this part fit my car", an auto parts part number lookup with your old part number settles it instantly.
VIN lookup
Enter the full 17-character VIN for the most precise auto parts vin lookup result.
Year · Make · Model
Choose your vehicle to filter the auto parts fitment database by platform and engine.
OEM number
Compare your old part number for instant auto parts compatibility confirmation.
Still unsure?
Send the part number or VIN to support and we will check auto parts fitment for you.
Account, Payment & Financing
Manage your account, checkout and billing from one place. Auto parts payment methods include major cards, PayPal and bank transfer for verified buyers.
Larger orders qualify for auto parts financing through our checkout partner, and an auto parts promo code can be applied before you pay. If you find the same part cheaper elsewhere, our auto parts price match policy makes it easy to request a match. Use auto parts login to reach your order history and saved vehicles.
Payment methods
Cards, PayPal and bank transfer. Auto parts payment is secured at every step.
Financing
Spread the cost with auto parts financing on eligible carts over a defined term.
Promo codes
Apply an auto parts promo code at checkout — newsletter subscribers get first access.
Price match
Request an auto parts price match with a link to the same part at a lower price.
Contact Customer Service
Need real people? Our car parts customer service team answers in the language you prefer — English, Spanish, Portuguese, French or Arabic — and the same auto parts customer service standard applies to every order, big or small.
For quick fixes, the auto parts help desk inside your account handles most issues without a ticket, and auto parts live chat is available for account questions during business hours. For anything else, the auto parts contact channels below get you straight to a specialist who can help with orders, shipping, warranty and fitment.
Email support
[email protected]
Replies within 24 hours
Fast answers, photos welcome
Hours
Mon-Sat, 09:00-18:00 (GMT+8)
From Dongguan, Guangdong, China
Languages
English, Spanish, Portuguese, French, Arabic
B2B quotes and OEM inquiries supported
FAQ
This auto parts faq covers the questions we hear most. If yours is not listed here, jump straight to contact customer service below.
How do I return a part?
Email your order number and the reason within 30 days of delivery. Once the part is back at our warehouse, an auto parts refund or exchange is processed to your original payment method.
How long does shipping take?
Standard auto parts shipping takes 5-12 business days globally, and car parts shipping with express takes 3-6 business days. Eligible domestic orders can use auto parts same day delivery.
What does the warranty cover?
Every part carries a car parts warranty against defects in materials and workmanship. The exact coverage period varies by category — check the auto parts limited warranty card in your box.
How do I check if a part fits my car?
Use the auto parts vin lookup on the product page or send your VIN and the old part number to support. We verify auto parts compatibility before you order.
Can I pay in installments?
Yes — eligible carts can use auto parts financing at checkout. Apply an auto parts promo code or request an auto parts price match before paying.
My part arrived damaged — what do I do?
Email photos of the packaging and the part within 7 days of delivery. We arrange a replacement or refund under our car parts return policy, no lengthy auto parts troubleshooting needed.