Returns & Exchanges — 30-Day Window
Returns & Exchanges Made Simple
Our car parts return policy gives you 30 days from delivery to send a part back — wrong part, changed your mind, or a fitment issue. Start with one email, and an auto parts refund or a free exchange is sorted as soon as the part is back with us.
30
Day window
4
Simple steps
7
Days for damage
24h
Support reply
Return window
30 days from delivery
Refund
Original payment method
Exchanges
No new order needed
Damage
Report within 7 days
Support
Email & WhatsApp
Warehouse
Dongguan, Guangdong, China
Return Policy & Conditions
The auto parts return policy covers unused, uninstalled parts returned within 30 days of delivery. Every car parts return is handled by a real person — email your order number and the reason, and we take it from there.
The return window starts the day your parcel is delivered. If you have not received your shipment yet, check the track your order page first — most "returns" at that stage are simply parcels still in transit, and we can chase the carrier for you.
30-day window
Returned within 30 days of delivery for a refund or exchange.
Unused & uninstalled
Parts should be unused, uninstalled and in original packaging where possible.
Order number required
Keep your order number handy — it makes the return process instant.
Damage support
Arrived damaged or missing? Report within 7 days — see the Damage section.
How to Return Auto Parts
Email us
Email your order number and the reason for the return within 30 days of delivery.
Get approval
We confirm eligibility and share the return address plus any packaging instructions.
Ship it back
Return the part in original packaging and keep the tracking number for your records.
Refund or exchange
An auto parts refund or replacement is processed once the part is back at our warehouse.
The full return process takes one email and a couple of minutes to approve — no long forms, no return authorization numbers to chase.
Refunds & Money Back
An auto parts refund is issued to your original payment method once the returned part is checked back into our warehouse.
Because we process returns in the order they arrive, the car parts refund usually lands within a few working days of receipt. If you chose a paid shipping method, the refund covers the part price; return shipping details are confirmed when your return is approved.
Original payment method
The car parts refund goes back to the card, PayPal or bank transfer you paid with.
No forms
No return authorization portal to log into — the whole refund policy process runs through one email thread.
Track it
We confirm by email the moment your return is received and refunded, so you always know where it stands.
Exchanges & Wrong Parts
Ordered the wrong part? Our auto parts exchange policy lets you swap it for the correct one without placing a new order first.
An auto parts exchange covers wrong items, fitment mismatches and unwanted parts within the 30-day window. Tell us what you need instead, send the original back, and the replacement ships as soon as the return is on its way — the auto parts replacement is tracked just like any other order.
Two ways to get the right part:
Direct exchange
Send the wrong part back and we ship the correct one — no new order, no double payment.
Faster option
Order the correct part now and return the wrong one for a full auto parts refund — ideal if you need it today.
Damaged or Missing Items
If a part arrives damaged, or a parcel is missing items, report it within 7 days and we make it right — replacement or refund, your choice.
Photograph it
Keep the packaging and photograph the box and the part from a few angles.
Email us
Send the photos and your order number to our support team within 7 days of delivery.
Replacement or refund
We ship a replacement or issue a refund under the car parts return policy — no lengthy forms.
Need Help With a Return?
We reply within 24 hours
Email your order number to [email protected] or message us on WhatsApp at +86 135 0902 5030. A real person reviews every return from our warehouse in Dongguan, Guangdong, China — no bots, no forms.
Returns FAQ
How long do I have to return a part?
You have 30 days from the delivery date under our car parts return policy. Parts should be unused and uninstalled, and the order number makes the process instant.
How do I return auto parts?
Email your order number and the reason to our support team. We confirm eligibility and the return address, you ship the part back, and the refund or exchange is processed once it arrives.
When will I get my refund?
The auto parts refund is issued to your original payment method once the returned part is checked back into our warehouse — usually within a few working days after that.
Can I exchange a part instead of returning it?
Yes — the auto parts exchange policy lets you swap a wrong or unwanted part for the correct one without placing a new order first. The replacement is tracked like any order.
My part arrived damaged — what do I do?
Photograph the packaging and the part, then email us within 7 days of delivery. We arrange a replacement or refund — no lengthy forms needed.
Is there a restocking fee?
No — returns and exchanges within the 30-day window do not carry a restocking fee. Return shipping details are confirmed when your return is approved.